Privacy Policy
Your privacy matters to us at travalionseri
Effective Date: March 15, 2025
1. Introduction
travalionseri ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travalionseri.com, use our financial planning services, or interact with us in any capacity.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Full name and contact details (email address, phone number, postal address)
- Date of birth and age information
- Financial information including income, expenses, assets, and liabilities
- Employment details and professional information
- Tax file number (where legally required for our services)
- Bank account details and payment information
- Investment preferences and risk tolerance assessments
Technical Information
- IP address and device identifiers
- Browser type and version
- Website usage data and analytics
- Cookies and similar tracking technologies
- Login credentials and session information
3. How We Collect Information
We collect information through various methods:
- Directly from you: When you register for our services, complete forms, or communicate with us
- Website interactions: Through cookies, analytics tools, and automated systems
- Third parties: From credit reporting agencies, financial institutions, or other service providers (with your consent)
- Public sources: From publicly available databases and directories where legally permitted
4. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Providing financial planning services and advice | Contract performance and legitimate interests |
| Processing payments and managing accounts | Contract performance |
| Communication about our services and updates | Legitimate interests and consent |
| Compliance with legal and regulatory requirements | Legal obligation |
| Fraud prevention and security monitoring | Legitimate interests and legal obligation |
5. Information Sharing and Disclosure
We may share your personal information with:
Service Providers and Partners
- Financial institutions and investment platforms
- IT service providers and cloud storage companies
- Professional advisers (lawyers, accountants, auditors)
- Marketing and analytics service providers
Legal Requirements
We may disclose your information when required by law, including to:
- Australian Securities and Investments Commission (ASIC)
- Australian Taxation Office (ATO)
- AUSTRAC for anti-money laundering compliance
- Courts and law enforcement agencies
6. Data Security and Protection
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmissions use SSL/TLS encryption protocols
- Access controls: Strict authentication and authorization procedures for staff
- Regular audits: Quarterly security assessments and vulnerability testing
- Data minimization: We only collect and retain necessary information
- Staff training: Regular privacy and security training for all employees
- Incident response: Established procedures for managing data breaches
7. Data Retention and Deletion
We retain your personal information for different periods based on the type of data and legal requirements:
| Information Type | Retention Period |
|---|---|
| Financial advice records | 7 years from last service provision |
| Transaction records | 7 years for tax purposes |
| Marketing communications | Until you unsubscribe or withdraw consent |
| Website analytics data | 26 months maximum |
| Identity verification documents | 7 years under AML/CTF requirements |
After the retention period expires, we securely delete or anonymize your personal information unless we're required by law to retain it longer.
8. Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
Access and Correction
You can request access to your personal information and ask us to correct any inaccuracies. We'll respond within 30 days and provide the information free of charge in most cases.
Deletion and Restriction
You can request deletion of your personal information where we no longer need it for legitimate purposes, subject to legal retention requirements.
Withdrawal of Consent
Where we process your information based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before withdrawal.
Complaints Process
If you believe we've mishandled your personal information, you can lodge a complaint with us. If unsatisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC).
9. International Data Transfers
We may transfer your personal information overseas to:
- Cloud service providers in the United States and Singapore
- Software providers for customer relationship management
- Analytics services for website optimization
We ensure appropriate safeguards are in place, including contractual protections and adequacy decisions where applicable. We remain accountable for the protection of your information even when transferred overseas.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
- Essential cookies: Required for website functionality and security
- Analytics cookies: Help us understand how visitors use our website
- Preference cookies: Remember your settings and personalization choices
- Marketing cookies: Used to deliver relevant advertisements (with your consent)
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we'll:
- Post the updated policy on our website with a new effective date
- Send email notifications to registered users about significant changes
- Obtain fresh consent where required by law
- Maintain previous versions for reference and compliance purposes
We encourage you to review this policy regularly to stay informed about how we protect your information.
12. Children's Privacy
Our services are not directed to individuals under 18 years of age. We don't knowingly collect personal information from children. If we become aware that we've collected information from a child without appropriate parental consent, we'll take steps to delete that information promptly.
Parents and guardians can contact us if they believe their child has provided personal information to us without their consent.
Privacy Contact Information
Email: privacy@travalionseri.com
Phone: +61 411 799 983
Postal Address:
travalionseri Privacy Officer
5-9 Freyburg St
Bundall QLD 4217
Australia